Privacy Policy — Luxgift

1. Who We Are

Luxgift is operated by Luxgift Ltd. ("we", "us", "our"). We are the data controller for personal data collected through the Luxgift app and website. For any privacy-related enquiries, contact us at privacy@luxgift.com.

2. Data We Collect

We collect personal data in the following categories:

Account data. Name, email address, and profile information you provide when registering.
Creator data. Social media handles, follower counts, and platform verification details provided during the creator application process.
Transaction data. Purchase history, gift recipients, and payout information (PayPal or Payoneer account details).
Usage data. Pages visited, features used, device type, operating system, and IP address.
Communications. Messages and notes sent within the platform, and correspondence with our support team.

3. How We Use Your Data

We use your personal data to:

Create and manage your account.
Process gift transactions and facilitate payouts to creators.
Verify creator eligibility and manage the creator programme.
Improve the App and personalise your experience.
Send transactional communications (receipts, order updates, gift notifications).
Send marketing communications where you have consented to receive them.
Comply with legal obligations, including tax reporting requirements.
Detect and prevent fraud or abuse.

4. Legal Bases for Processing

We process your data on the following legal bases:

Contract. Processing necessary to provide the service you have signed up for.
Legitimate interests. Improving the App, preventing fraud, and communicating with you about your account.
Consent. Marketing communications and any processing you have explicitly agreed to.
Legal obligation. Compliance with applicable law, including tax and financial regulations.

5. Sharing Your Data

We may share your data with:

Retailers and fulfilment partners to process and deliver gifts.
Payment processors (PayPal, Payoneer) to facilitate payouts.
Analytics providers to help us understand how the App is used.
Legal authorities where required by law or court order.

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of seven years for tax purposes.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Restrict or object to certain types of processing.
Data portability (receiving your data in a structured, machine-readable format).
Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@luxgift.com. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyse traffic and improve your experience. You can control cookies through your browser settings. Some features may not function correctly if cookies are disabled.

9. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

10. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children

Luxgift is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or email. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For any privacy-related questions or to exercise your rights, contact our Data Protection team at privacy@luxgift.com.